Studio Policies

Terms and Studio Policies

Glow More Grooming L.L.C. doing business as Glomore Grooming. Last updated September 1, 2026.

Appointments and Booking

This is a studio only, appointment based business. Booking happens in two steps: the first form submits a request, and the appointment is not confirmed until you complete the intake form with your pet's information, your veterinarian's name and contact number, the correct weight and size tier, and rabies documentation.

Every request is reviewed and confirmed by the studio before it is final. Incomplete requests may be cancelled within 24 hours if the required information or documentation is not provided. There are no drop offs before 9:00 AM.

Vaccination Requirements

Current rabies vaccination records are required under El Paso Title 7. Upload a clear photo or screenshot before your visit. Expired or missing rabies records will not be accepted, and the appointment may be cancelled and the service declined.

Pets must be in good health. The studio does not accept dogs with an active wound concern or a suspected infestation, and international veterinary paperwork is not accepted.

Behaviour Policy

Glomore Grooming does not accept aggressive dogs or dogs with a bite history. Pets showing aggression, fear based reactivity or severe anxiety are referred to a veterinary setting where they can be handled safely. The studio reserves the right to decline or stop a service, and you agree to pay for work completed up to that point.

Matting and Coat Condition

Light matting is worked out at $41.53 per hour. Severely matted coats may require a humane shave down, which can expose or cause irritation, and you consent to humane removal when it is the safest option. You will be told before any shave down, never after.

Pricing and Payment

Published prices are starting points. Final pricing depends on breed, size, coat condition and behaviour, and tax is calculated at checkout. Payment is due at the time of service.

Refunds

We do not offer refunds for completed grooming services. If you are not satisfied, contact the studio within 24 hours and the groom will be assessed, with corrective service provided where warranted.

Promotions

We do not offer blanket or automatic discounts to past customers or their friends. Only approved offers, such as Snip and Style Saturday when available, are promoted. We never offer discounts, gifts or donations in exchange for reviews. The Military Warrior nail rate is a standing price for active duty and veterans.

Text Message and Communication Consent

Customers opt in to text messages from Glow More Grooming L.L.C. through the chat widget on this website. Once you opt in you may receive appointment confirmations, reminders, scheduling updates and follow up messages.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and we will send one confirmation message and then stop messaging you. Reply HELP for help, or call us at (915) 526-8397. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Appointment reminders are a courtesy, and not receiving one does not remove responsibility for a scheduled appointment.

Reaching the Studio

Glow More Grooming L.L.C., 6437 Sara Beth Place, El Paso, TX 79932. Phone (915) 526-8397. Email info@glomoregrooming.com.